A LITTLE CLARITY HELPS
Here to help
you keep moving.
Recording, fitness data and subscriptions each have their own status. Start here, or get in touch.
Talk to us
Open Settings → Support inbox in the app, or email:
[email protected]Operated by Ibrahim Elsherbini. Share the issue, not passwords or private location histories.
Why is there a gap in my timeline?
A gap means the app does not have enough accepted location observations for that interval. Signal, permissions and iOS lifecycle behavior affect delivery. Etmasha shows the missing interval rather than inventing a travelled route.
Where do I check recording readiness?
Open Settings in the app, then recording status and permissions. Check the last observed time as well as Location and Motion. Optional Health access is separate.
Does “While Using” mean all-day tracking is ready?
All-day recording and recovery have their own background requirements. Follow the app’s guidance for Always and precise location where needed. A permission still does not guarantee uninterrupted observations in every system state.
What if I force-quit the app or restart my device?
The system can stop location delivery or delay recovery. A powered-off device cannot record movement. Open Etmasha after a restart or deliberate force-quit and check recording readiness. The optional reminder asks you to check; it is not proof of a failure.
Why are steps or energy unavailable?
Location and fitness readings come from different sources. Missing Health readings can mean no data, inaccessible data or a temporary query issue. They are not necessarily zero, and do not prove a particular permission was denied. Displayed energy comes from Apple Health; Etmasha does not calculate its own calorie estimate.
How do I send a support request?
In the app, open Settings, Support inbox, then New ticket. Review the message and optional technical summary before sending. You can also email [email protected]. Include the app version and your support reference if available, but never passwords or recovery credentials.
Do I need an account or email?
No Etmasha account is required. Your reference helps support find your inbox. You may verify an optional email in Settings; it does not link devices or recover a diary. Purchases require your Apple Account.
Can I choose which notifications I receive?
Yes. Recording reminders, support replies and service messages have separate choices. Service messages default off. An offline opt-out reaches the server once connected, so an alert already in transit may still arrive.
Can I stop recording?
Use the app’s privacy pause to stop daily capture. Pausing a workout is different: it pauses that workout while permitted daily recording may continue. Resuming daily recording does not silently resume an interrupted workout.
What happens after my subscription ends?
Existing history remains readable, exportable and deletable. New paid recording and processing stop when access expires. You can restore a valid Apple purchase without creating an Etmasha account.
Will my iPhone diary appear on my iPad?
Each device has a separate local diary in version 1.0. Restoring a subscription does not synchronize movement history. Keep an export when you need a retained copy; recovery of a deleted or lost diary cannot be guaranteed.
Does every iPad have the same tracking features?
The interface adapts to iPad, but sensors vary. A Wi-Fi-only model may not provide the location precision or movement data available on an iPhone. The app identifies unavailable readings instead of inventing replacements.